What we do?
Business Intelligence: Reporting and Dashboards
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Do you recall if someone said these words: «I need that report by yesterday»?
Do you have the need in creating some analysis or dashboards quickly, but you are lacking the hands and time to do it? We will help you! We can create complex dashboards in your Business Intelligence system like Tableau or PowerBI in a very agile and responsive way. We will deliver the first version in a matter of hours or days, not weeks or months, and support them for as long as you’ll need! All for a competitive price and the guarantee of a high-quality result. We’ll provide you with the first dashboard free of charge to demonstrate our capabilities and earn your trust! |
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Predictive customer analytics
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How your customers will do in the future?
We don’t have the crystal ball, but we have our machine learning models that will help you to identify things like customer churn, survivability, best-next-action, customer recommendations, propensity to buy, customer potential, and sentiment analysis of customer feedback, and many other analytics applications! And you don’t have to build a super expensive data science lab to enjoy the results of these models, we can help you to build and support them! |
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CRM strategy
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They ask, what is the best CRM strategy? First, let’s talk about the customer.
The best CRM strategy fits his every need and focuses on long-term relationships, achieving it with mindful dialogue and relevant offers. But how to create this multiplicity of different dialogues and offers for every situation in your customer’s life? And how to predict what will work and what won’t? How to combine it with the best customer experience and service? We will provide you with an expertise on how to answer all these questions and build a state-of-art CRM strategy for your business! |
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Customer Base Value
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Let us make the bold statement: customer value it’s everything for your business.
Not your current revenue, not costs, not your margins. They are important, too, but we believe the ultimate metric for your business is the Customer Lifetime Value of each of your individual customers, predicted from the start of the relationship with your company until it ends! And the sum of your individual Customer Lifetime Values is your Customer Equity, the most important strategic metric which measures the success of your company in a long term. Ask us how to evaluate and manage your customer value and we will help you! |
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Targeted marketing
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So, when you will hear that CRM is just email or push notification sendings to everyone, or just spam, that’s the worst example of CRM. It’s not taking into account the user segment, lifecycle stage, loyalty, product usage profile, future potential, current and predicted value, existing needs, and many other things! But how to take into account all that? The answer is automated targeted marketing and value-based lifecycle management!
Let us share with you the most important secret of a successful targeted marketing campaign: it is simple - just to identify an individual goal for each of your customers at every point in time, and track whether you’re getting closer or not. But are you actually doing it? We can help you to build up profitable relationships and not overspend on something, that won’t bring the change in your customers' behavior towards each and every goal of your targeted CRM campaign! |
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Customer experience management & design
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Profitable and long-term relationships are impossible without the positive emotions of your customers.
And positive emotions are very hard to find - they are either neutral most of the time or even negative sometimes. But how to predict based on data, when the emotions of your customers will be negative and proactively counter that, or find hidden gems of positivity, delight, and excitement and learn how to multiply them? It’s not just another Customer Journey Map! Looks like it’s as complex as building a spaceship in a garage, but that’s not exactly that! We can help you to build that spaceship and fly it to the moon of customer-centricity! |
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